Terms of Service
Terms & Conditions
Welcome to Virtuosoh!
We want you to love love your purchase! If you're not completely satisfied, we're here to help.
By using our website and placing an order, you agree to the following terms:
All items are made to order. Please review sizing guides and product descriptions carefully before purchasing.
We do not accept returns or exchanges for reasons such as wrong size choice or change of mind.
In case of a faulty product, please contact us within 14 days with proof (photos).
Cancellations
Once order is placed, it immediately begins processing. Unfortunately, we are unable to cancel or modify orders after they are confirmed.
We reserve the right to update these terms at any time without notice.
Need Help?
If you have any questions about your order, please email us at info@virtuosoh.co.uk - we are happy to assist!
Thank you for supporting a small business — we appreciate you!
Frequently Asked Questions
Q: Can I return my item if it doesn't fit or I change my mind?
A: Because all items are made to order, we cannot accept returns for size issues or change of mind. Please refer to our size guide before ordering.
Q: What if my item arrives damaged or wrong?
A: Please email us at info@virtuosoh.co.uk with your order number and clear photos within 14 days. We'll make it right!
Q: How long will shipping take?
A: Our products are printed and shipped by trusted local partners. Delivery times depend on your location, but typically take
Q: Who pays for return shipping if there's a problem?
A: If your product is faulty, we will guide you through the return or replacement process. In some cases, return shipping may be at your cost.