Return and refund policy

Refunds & Returns
All our products are made to order, which means they are created especially for you! For this reason, we cannot accept returns or offer refunds due to change of mind, wrong size, or buyer's remorse.

Please check our detailed size guide before placing your order to make sure you get the perfect fit.

Defective or Damaged Items
If your item arrives defective, damaged, or if you receive the wrong product, we’re happy to fix it! Please contact us at info@virtuosoh.co.uk within 14 days of delivery with your order number and clear photos of the issue.

We will either offer a replacement or a full refund in case of a faulty item.

Return Shipping
If a return is authorized (for a defective item), you may be responsible for paying the return shipping costs, unless otherwise stated.